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Empathy Mapping

Have a big conversation that you are nervous about with your boss or partner? Try empathy mapping. Basically, you put yourself in the other person’s shoes and think through the following:

  • Map out their why: What are their biggest concerns right now?

  • Predict: What will they think? What reactions will they have?

  • Reframe: What will be your response to each of their reactions? How can you reframe what you want as something that they want too?

Do this for any major conversation. It takes only 10-minutes and will help you get what you want.


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